Return & Refund Policy

At Tanusha Fashions, we strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

We accept returns only under the following conditions:

The product received is damaged or defective
The wrong item was delivered
The item has a manufacturing defect

To be eligible for a return:

The request must be raised within 24 hours of delivery
The product must be unused, unwashed, and in its original packaging with tags intact
Proof such as images/videos of the product and packaging may be required

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during sale or promotional offers
Customized or personalized products
Used, washed, or damaged items caused by customer handling
Items without original packaging or tags

3. Return Process

To initiate a return:

Contact our support team with your order details
Share clear images/videos of the issue
Once approved, return instructions will be provided

We reserve the right to reject return requests that do not meet our policy conditions.

4. Refund Policy

Refunds are processed only after the returned item is received and inspected
Approved refunds will be credited to the original payment method within 5–7 business days
In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit